Protection Programs
Rule the culinary world with Coolina by your side! Our protection programs aren’t just promises – they’re iron-clad guarantees. With lifetime craftsmanship warranties that scream excellence and unbeatable delivery insurance, we’ve got your back, always. Dive into a fearless shopping experience, knowing that your Coolina knives and products stand protected. Your satisfaction isn’t just our goal; it’s our mission. Challenge us, and watch us deliver!
Scope of the Warranty:
This warranty ("Warranty") applies to defects in materials, craftsmanship, or manufacturing of Coolina Knives purchased directly from Coolinastore.com or Coolina's official Amazon listings (referred to as “Covered Items”).
What's Not Included?
Loss or theft of knives.
Custom engraved knives.
Variations in size, color, and appearance due to the handmade nature of Coolina knives.
Discoloration or rusting, inherent in high-carbon iron knives, are not considered defects.
Normal wear and tear or damages not related to craftsmanship or material defects.
Purchases from unauthorized resellers or retailers.
Consequential or incidental damages (some state laws might not recognize these exclusions).
Loss of use, time, inconvenience, or any related expenses while awaiting parts replacement or repair.
Any costs exceeding the original purchase price of the knife.
Duration of Coverage:
The Warranty remains active as long as the original purchaser owns the Covered Items.
Submitting a Warranty Claim:
Get in touch with our Customer Service team by emailing us at info@coolinastore.com.
Please include your proof of purchase to validate your warranty claim.
Depending on the specific nature of your claim, you might be required to provide additional information such as descriptive details or photographs illustrating the damage.
This helps us process your claim more efficiently.
Coolina's Commitment:
Upon receiving your claim, Coolina will assess the damage. If the damage is due to material or craftsmanship defects, Coolina will replace the item free of charge. If the specific item is no longer available, you'll be offered an alternative of similar or reasonably equivalent value. No fees, including shipping or processing, are required for a warranty claim.
State Law Considerations:
This Warranty provides specific legal rights. State-to-state variations might grant you additional rights.
Duration Options:
1-Year Coolina Care Service
2-Year Coolina Care Service
3-Year Coolina Care Service
Coverage:
If you've chosen the COOLINA CARE Service Program, your knife is protected for the duration of 1 - 3 years from the delivery date, depending on your selected program. Under this program, COOLINA commits to repair, recondition, or replace your knife. This service will be executed at our dedicated Maintenance and Quality Department located in Florida, USA.
Special Bonus:
If you do not file any claim during your selected coverage term (1-year, 2-year or 3-year), you'll receive the full amount you paid for this service as a store credit or gift certificate.
Cancellation Policy:
If you decide to cancel the COOLINA CARE program, you will be credited with 90% of the unearned pro-rata premium, deducting any claims paid out or the cost of undertaken repairs.
How to Avail the Service:
If your knife suffers any damage or shows wear and tear signs (excluding damage from fire, floods, vandalism, or misuse) within the coverage period, kindly contact us via email at
Here you can submit a repair or reconditioning request. The program covers conditions like Blade Dulling, Minor Chips, Handle Wear, Loose Fittings, Corrosion, and Tip Breakage.
If a repair or reconditioning isn't feasible, we'll provide a brand-new replacement or a substitute of the same value. Note: Proof of purchase and possibly photos of the damaged item will be required.
A processing fee of $10.00 will be charged for each claim, and shipping costs will be additional.
Coverage Scope:
The COOLINA CARE program exclusively covers knives purchased from coolinastore.com or our official Amazon listings for the duration of the purchased coverage period*.
Exclusions:
The program does not extend to other Coolina products such as Cutting Boards, Serving Boards, All Wooden Products, Iron Pans, PU and Cotton Sheaths, Leather Bags, Aprons, BBQ sets, or any other non-knife product.
Replacement Limit:
There's no cap! You can submit as many claims as needed within your coverage term, given the item is available. If your particular knife style is out of stock or discontinued, we'll offer a similar or reasonably equivalent style.
Peace of Mind Delivered:
With Coolina's exclusive Delivery Insurance, rest assured that your purchase is secured right to your doorstep. If any issues arise during the delivery of your Coolina products, we've got you covered. No need to navigate the complexities of contacting couriers or managing claims – we handle it all for you.
Pricing:
Single Knife: $3
Up to 5 Knives: $5
Unlimited Knives & Other Coolina Products: $10
(Note: This insurance offer is exclusively available to our valued US customers.)
Coverage:
If, for any unforeseen reason, your order doesn't make it to you, Coolina USA will bear the full cost and oversee the claim process. We ensure you receive a complete replacement for all items covered under this insurance.
How It Works:
Select the Option: At the time of purchase, simply choose the delivery insurance option suitable for the number of products in your cart.
Relax: Once you've opted for the insurance, relax and await your Coolina products. We're vigilantly monitoring your delivery.
We've Got You: In the rare event of a delivery mishap, there's no need for you to lift a finger. Coolina will send a full replacement for all your covered items at no additional charge. With Coolina Delivery Insurance, enjoy a seamless shopping experience knowing that we prioritize your peace of mind.
