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- Shipping & Return
- Care Instructions
3x Promaja PU Sheath
*All Coolina knives are custom-made, so they may slightly vary in size.
Business days are Monday-Friday; Holidays, Saturday, and Sunday are not included in shipping days.
Shipping time to the US is 2 business days by FedEx.
Shipping time to the EU is 15-35 business days.
Shipping time to the rest of the world is 5-15 business days.* Learn more
Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the package should be undamaged.
Make sure you contact us before making a return and send us the photo of the items that you want to return to us for documentation purposes
A receipt or proof of purchase is required to complete your return.
Knife Care Instructions:
- Wash immediately after receiving and after each use
- Wash by hand
- Dry immediately after washing
- Oil after drying
- Store properly
- Cut on a wooden chopping board
- Sharpen regularly
Wooden Products Care Instructions:
- Do wash your cutting board by hand.
- Do use liquid dish soap to wash your cutting board.
- Do wipe your clean cutting board dry, and let it finish by air-drying on its side.
- Don't put it in the dishwasher.
- Condition your board using mineral oil.
Knife Bag Care Instructions:
- For Cleaning:
Wipe down with a damp cloth, then use a dry cloth to avoid water penetration.
- For Conditioning:
Gently clean the leather surface by combining waterproof spray with colorless aniline cream on the cloth.
Avoid extreme sunlight, excessive pressure, and soakage.
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