Q. HOW DO YOU SHIP AND WHAT IS THE PRICING?
A. Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.
Q. WHERE DO YOU SHIP?
A. We ship internationally around the world.
Q.HOW DO YOU SHIP?
A. After processing your order it will be sent to the proper fulfillment center. Once the package arrives in your country, it will be handled by your country's postal service. Please kindly contact your local post if need be when the package arrives in your country.
Q. HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
A. The shipping times depend on your exact location and items purchased. It usually takes 1-3 weeks for delivery to the US and 2-4 weeks for international shipping. We do offer products that are in high demand so on a rare occasion it may take a little longer to fulfill. Thank you for your patience, we know you're going to love your products!
Q. HOW CAN I TRACK MY ORDER?
A. Our global suppliers do not always provide tracking numbers, but we do offer a 100% satisfaction guarantee if there is a problem with your order. If tracking is available for your items, we will send you the tracking codes when available to the email that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email. You can track your order here: Track My Order
Q. HOW TO PLACE AN ORDER?
A. Visit our store, choose products that you love, then click "Add to cart" and "Check out". If you have a coupon code you can apply it at checkout. Then fill in your information and pay.
Q. HOW CAN I MODIFY MY ORDER?
A. Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us within 12 hours of placing your order.
Q. MY KNIFE RUSTS, WHAT I HAVE TO DO?
A. As the knife is made of high carbon steel you should wash it after use, dry and oil to prevent rust.
You can use cooking oil, the olive oil is the best.
This is usual for any knife that is made of carbon steel.
For further information, you can read our blog: How to clean rust from a kitchen knife
Q. HOW CAN I SHARPEN THE KNIFE?
A. You can read our blog: How to sharpen steel knives